Scaling Success with IndicaOnline: The Richardson Remedies Story

Richardson Remedies began with a simple goal—offering quality cannabis with care and consistency. Today, the Maine-based dispensary has not only achieved that goal but scaled it, expanding into a third location and growing its customer base by over 10% in just four months. Behind this impressive growth is a powerful partnership with IndicaOnline.

Before switching to IndicaOnline, Derrell was working with POS systems that weren’t made for dispensaries. As he puts it, the issue wasn’t just about lacking features—it was about lacking fit. Generic systems simply couldn’t keep up with the specifics of compliance, weighted inventory, and dispensary workflows. “The inventory part was just never right,” he says. “But once I got Indica, it was like, ‘Okay, this is how it’s supposed to work.’ Everything I needed was already there.”

One of the biggest turning points for Richardson Remedies was regaining control over inventory. With thousands of SKUs, two storefronts, and a fast-growing product mix, manual workarounds and untraceable edits weren’t an option.

Real-time tracking, compliance flags, and required notes for every change make the cannabis software transparent, not just for Derrell but for his entire team. Budtenders can easily navigate the system, and errors can’t be hidden or ignored. “It helps everyone stay accountable. And I don’t have to spend time chasing down what happened and why.”

This clarity in operations has translated into performance: the dispensary reports a consistently strong gross margin above 60%, a figure they’ve sustained even as they’ve expanded both online and offline.

With growth came the need to meet clients online, and Sweede.io made that transition seamless. Rather than investing in a separate tech stack or complex dev work, Derrell integrated Sweede, IndicaOnline’s fully integrated e-commerce solution, directly into his dispensary’s website. The platform syncs in real time with his IndicaOnline POS software, automatically updating product listings, pricing, inventory, and promotions—eliminating the need for manual data entry.

The ease of integration wasn’t just about aesthetics. It meant fewer barriers for clients and less work for staff. Orders placed online flow into the same system as in-store sales, keeping everything unified and efficient.

For Richardson Remedies, growth isn’t built on gut feelings. Through IndicaOnline’s Business Intelligence Tool, the team has access to real-time dashboards and analytics that help them understand exactly what’s working and what needs attention.

From product mix to marketing effectiveness to operational tweaks, Looker helps Derrell keep his finger on the pulse of the business, even as it scales. “It’s way easier to make smart decisions when you actually have the numbers,” he says. “I’m not guessing anymore.”

Expansion is where most dispensaries run into trouble. But for Richardson Remedies, opening a third location didn’t mean doubling the workload or dealing with disconnected systems.

IndicaOnline’s cannabis software scalability—particularly in inventory and multi-location support—was key in making the third shop a reality. With centralized data, consistent product tracking, and mirrored systems, the transition didn’t involve painful duplication or costly downtime.

Even with more volume and more staff, Richardson Remedies has maintained consistent order levels and operational clarity across both storefronts.

When asked how the system has impacted customer experience, Derrell is quick to highlight an important distinction.

The cannabis POS system interface is easy to learn, buttons are intuitive, and setup is straightforward. And when budtenders are confident and efficient, the whole flow improves. “It makes things smoother for the customers, even if they don’t realize what’s happening behind the counter.”