24/7 Support

Contact Customer Service

Support Ticket

Support ticketing system is available 24/7 for all clients. Leave us a detailed message describing your questions or issues and you will get a reply from our support specialists within 24 hours.

By Phone

Our representatives are available
Monday-Friday: 7am-9pm PDT.
Saturday-Sunday: 8am-9pm PDT
(888) 420-4207
support@indicaonline.com

Q&A

How does the website Integration work?

IndicaOnline will provide you with Woocommerce plugin for your WordPress website. By installing our plugin you will enable your website to display your entire IndicaOnline menu as well as it will allow your patients to register online, sign membership agreements and upload documents if required. Ask us how you can integrate your WordPress Website with IndicaOnline plugin.

Do I need to enter my credit card details to sign up?

Yes. In order to sign up and use IndicaOnline for 14 days, you would need to enter your credit card details. At the end of your trial, or when you decide to launch your store, you will need to pick a plan and your credit card on file will be automatically charged.

Can I transfer my data to IndicaOnline from another POS system?

Yes. Switching to IndicaOnline will be smooth and easy.

How long are your contracts?

All IndicaOnline plans are month to month unless you sign up for an annual or biennial plan.

Can I cancel my account at any time?

Yes. If you ever decide that IndicaOnline isn't the best POS system for your business, simply cancel your account from your control panel.

Where is my data stored?

All information is stored in maximum-security data centers in multiple locations in US and Canada, protected against unauthorized retrieval with 256-bit SSL file encryption, and protected by armed security personnel. Our 100% secure cloud-based software is HIPAA certified, meeting and exceeding security standards for data transmission and storage.

Can I use IndicaOnline POS with my own payment terminal?

Yes. You can activate custom payment options within the IndicaOnline POS app (such as cash, check, CC terminal) and record any type of payment.

In what states and Countries IndicaOnline is available?

Currently, IndicaOnline is available and compliant in all mj legal US States and Canada

Can I change my plan later on?

Absolutely! You can upgrade or downgrade your plan at any time.

Will I be able to track my in-store and online sales separately?

IndicaOnline Reports feature is customizable. You can track your online and in-store sales together, separately – however you want.