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Our 24/7 ticketing system lets you submit a detailed message outlining your questions or issues. A qualified support specialist will get back to you within 24 hours.

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Our representatives are available to assist you:

Monday-Sunday: 6 am-9 pm PDT

(888) 420-4207


Additional Resources

Explore our comprehensive Knowledge Base for helpful articles, FAQs, and step-by-step guides to resolve common issues.



Do I need to enter my credit card details to sign up?

No. You don't need to provide your credit card details to start the 14-day free trial with IndicaOnline. Enjoy exploring our features and services without any upfront payment. After the trial period, you can choose a plan and add your payment information to continue using the service.

Can I transfer my data to IndicaOnline from another POS system?

Yes. Switching to IndicaOnline will be smooth and easy.

How long are your contracts?

All IndicaOnline plans are month to month unless you sign up for an annual or biennial plan.

Can I cancel my account at any time?

Yes. If you ever decide that IndicaOnline isn't the best POS system for your business, simply cancel your account from your control panel.

Where is my data stored?

All information is stored in maximum-security data centers in multiple locations in US and Canada, protected against unauthorized retrieval with 256-bit SSL file encryption, and protected by armed security personnel. Our 100% secure cloud-based software is HIPAA certified, meeting and exceeding security standards for data transmission and storage.

Can I use IndicaOnline POS with my own payment terminal?

Yes. You can activate custom payment options within the IndicaOnline POS app (such as cash, check, CC terminal) and record any type of payment.

In what states and Countries IndicaOnline is available?

Currently, IndicaOnline is available and compliant in all mj legal US States and Canada

Can I change my plan later on?

Absolutely! You can upgrade or downgrade your plan at any time.

Will I be able to track my in-store and online sales separately?

IndicaOnline Reports feature is customizable. You can track your online and in-store sales together, separately – however you want.

Can first-time patients sign collective agreements with the driver?

Yes. Drivers can have first-time patients initial and sign the collective agreement digitally during their first delivery. This will update their profile and expedite paperless checkout.

Can drivers use their phones to verify first-time patients?

Yes. Drivers can easily upload photos of the patient’s state ID and doctor’s recommendation to the patient’s profile. Once it’s been verified, the patient profile is updated throughout the IndicaOnline POS system.

How does the IndicaOnline delivery app navigate drivers to their destination?

The IndicaOnline delivery app integrates with any navigation app downloaded on the driver's smartphone such as Apple Maps, Google Maps, Waze, etc. to help avoid traffic delays.

Does IndicaOnline POS use GPS to track drivers during deliveries?

Yes. IndicaOnline POS uses GPS tracking to locate and monitor drivers to determine the fastest method of delivery and an accurate ETA. Dispatch can also see all the driver’s physical location on a single map.

How does the website Integration work?

IndicaOnline will provide you with Woocommerce plugin for your WordPress website. By installing our plugin you will enable your website to display your entire IndicaOnline menu as well as it will allow your patients to register online, sign membership agreements and upload documents if required. Ask us how you can integrate your WordPress Website with IndicaOnline plugin.