4 Tips for Training Dispensary Staff to Use a Cannabis POS System

One of the most powerful tools a dispensary has is their cannabis POS system. Well designed software and an all-in-one register can help marijuana retailers manage their patients, track their inventory, and process transactions with ease. Training new or existing dispensary staff members to use your point of sale can be an overwhelming process. Fortunately, there are user friendly cannabis POS systems such as IndicaOnline that can assist in preparing your sales team for customer transactions.

In this article, we’ll offer a few training tips when familiarizing your staff members with an advanced cannabis POS system.

Schedule a Demo

If your dispensary decides to switch to a new point of sale software, you should always take advantage of the free demonstration. Schedule a demo at a time when traffic is slow and you can include several of your staff members. The friendly training agents at IndicaOnline will guide you through all of the features using screen sharing. They offer advice on time saving shortcuts and can teach your team the full functionality.

Training Program

Once you decide to make IndicaOnline your cannabis POS system, it might be worth it to take advantage of their setup and training program. This will give you dispensary staff a chance to learn how to setup and operate the software as well as the hardware that can improve your overall efficiency.

The training covers the built-in tools such as the ID swiper, barcode scanner, receipt printer, and cash drawer that make processing sales easy. IndicaOnline even tailors the training session to the specific roles within your dispensary staff. Whether it’s the owner, manager, budtender, or receptionist they’ll take them step by step through their responsibilities.

Activate Helper Mode

Another great training tool for new dispensary employees who are still learning how to use the cannabis POS system is Helper Mode. Helper Mode will give users a blinking red dot within the user interface to explain how to use that specific functionality. Activating this feature will assist newcomers in how to operate the cannabis POS system. Once they are familiar with functionality the Helper Mode can be deactivated.

Technical Support Desk

Consulting the IndicaOnline technical support desk can often answer many questions as to how the system operates and advanced functionality. From sales and inventory information to compliance and integrations, this resource is invaluable for training dispensary employees. Reading the most frequently asked questions (FAQs) can often help you resolve technical issues. If problems persist, you can call IndicaOnline’s customer support, start a live chat, or submit a support ticket.