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IndicaOnline support team

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Our 24/7 ticketing system lets you submit a detailed message outlining your questions or issues. A qualified support specialist will get back to you within 24 hours.

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Available by Phone or Email

Our dedicated customer support and sales team is available seven days a week—Monday to Sunday, from 6:00 AM to 9:00 PM PDT.

Please leave us a message during or after working hours, and we will return your call within the next business day.

By Phone

General Support: (888) 420-4207
Sales Inquiries: (424) 666-2999

By Email

Support: support@indicaonline.com
Sales: sales@indicaonline.com

 

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Additional Resources

Do I need to enter my credit card details to sign up?

No. You don't need to provide your credit card details to start the 14-day free trial with IndicaOnline. Enjoy exploring our features and services without any upfront payment. After the trial period, you can choose a plan and add your payment information to continue using the service.

How long are your contracts?

All IndicaOnline plans are month to month unless you sign up for an annual or biennial plan.

Where is my data stored?

All information is stored in maximum-security data centers in multiple locations in US and Canada, protected against unauthorized retrieval with 256-bit SSL file encryption, and protected by armed security personnel. Our 100% secure cloud-based software is HIPAA certified, meeting and exceeding security standards for data transmission and storage.

Can drivers use their phones to verify first-time patients?

Yes. Drivers can easily upload photos of the patient’s state ID and doctor’s recommendation to the patient’s profile. Once it’s been verified, the patient profile is updated throughout the IndicaOnline POS system.

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