The Driver App

The Driver app is perfect for anyone who operates a cannabis delivery business. You can easily receive and deliver orders in full compliance with your state regulatory authorities and ensure a smooth workflow from start to finish.

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Efortless Complinace

The Driver app is purpose-built to withstand the highest degree of legislative scrutiny. Each point of the delivery workflow (the start of a run, any breaks or unexpected stops, and checkout) and every piece of vital driver information (their driver’s license, vehicle’s plates, etc.) is logged simultaneously both in IndicaOnline and Metrc.

Runs

Runs are an excellent solution for complicated multi-point delivery workflows. A Run is essentially a bundle of orders that have to be delivered in a certain sequence.

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Shift Metrics

Shift Metrics give you the ability to track vital delivery information and identify areas for improvement. You can view all the important data in one spot, starting from the amount of revenue generated all the way to the number of miles driven.

All Shift Metrics are synced with IndicaOnline Web so managers can get the bigger picture without having to interact with the driver’s device.

Shift Metrics outline essential information for both drivers and supervisors and could be used as a KPI tool.

The Ledger

An easily accessible ledger and convenient reports help you turn a 20-minute discussion with law enforcement into a 2-minute interaction that doesn’t delay your deliveries. Our automated compliance processes ensure that you spend your time growing your business instead of putting out regulatory fires.

Built-in Navigation

The Driver app has a big focus on efficiency. That’s why we went with the best navigation available: Google Maps. With Google Maps you will always be guided down the most efficient path, with current traffic conditions and roadworks taken into account

ETA Messages

No one likes waiting for their order, we try to make the anticipation more bearable for your customers with ETA messages.

Estimated delivery times are sent to customers at key moments of the delivery workflow.

This gives them some peace of mind and decreases the likelihood of drawn-out ETA related support calls.

Control What's Visible

You can restrict the number of orders that an On-Demand driver sees at one time to prevent them from feeling overwhelmed. It’s also possible to restrict the number of orders that display the customer's personal information, so your drivers only see the data they actually need.

Auto-Accept Orders

We allow for boundless customization options when it comes to order processing, order auto-acceptance is one of them. You can auto-accept orders both for On-Demand and Hub service models, saving you valuable time that would otherwise be spent on manually approving/disapproving orders.

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Not Home/Redelivery

Sometimes drivers arrive at the location too quickly and might miss the customer. The Not Home and Redelivery features are built specifically for such unforeseen events.

If the customer doesn’t answer you can easily change the order status to Not Home, continue your Run as usual, and return the items they ordered to the Hub or push the order to the bottom of the Run, so it can be delivered when the customer is actually at their residence.

Built-In Customer Feedback

Enhance transparency and trust with our integrated review system. For the review feature to function, the Sweede platform must be integrated. There are three types of reviews available:

Driver Reviews – Feedback on the driver’s performance.
Product Reviews – Ratings and comments on specific products.
Service Reviews – Overall evaluation of the service experience.

When a manager sets up the driver application, it is then assigned to the respective driver. Upon first login, the driver must enter a PIN and complete the verification process within the app.

Customers can view driver reviews directly within the Sweede platform. The application enables dispensaries to collect feedback on both product quality and driver performance. New clients can view driver ratings and product reviews, enhancing trust and service quality.