About Caroline
Caroline's Cannabis, founded by Massachusetts native Caroline Frankel, is the first independently held, woman-owned, adult-use recreational dispensary in the state. Established in March 2019, it quickly expanded with the addition of a second location in Hopedale by late 2021.
Caroline's Cannabis is committed to offering a wide variety of high-quality cannabis products while promoting social equity and supporting local communities. The dispensary emphasizes customer education and strives to inspire women and future cannabis entrepreneurs.
2019 Number of Orders
133.341
Caroline Cannabis's Overall Growth with IndicaOnline's POS System
Since partnering with IndicaOnline's POS system in 2019, Caroline Cannabis has experienced impressive overall growth.
Since implementing IndicaOnline's POS system in 2019, Caroline Cannabis has experienced substantial growth, with the number of orders increasing by approximately 44.41%. This significant rise highlights the effectiveness of IndicaOnline's technology in improving operational efficiency, enhancing customer satisfaction, and driving business growth.
2023 Number of Orders
192.554
"We use Indica reports for decisions on product discounts, removals, and seasonal sales trends, Caroline says. This ensures inventory consistency and meets customer demands."
Caroline Frankel
Centralized Control: Consistency Throughout Locations
Creating a consistent menu across both store locations is a priority for Caroline's Cannabis. Indica POS's centralized system supports this goal.
The success of Caroline's first store in 2019 led to the opening of a second dispensary in 2021, and managing these multiple locations has been simplified with the Indica POS system. "Indica keeps us organized with tools for staff, systems, inventory, and finances," says Caroline. "The analytics provide insights into each location's market uniqueness, helping us serve a larger customer base efficiently."
"Comparing inventory and patterns between locations is crucial," Caroline explains. "IndicaOnline allows centralized management, ensuring everything stays in sync and compliant, keeping our operations lean and efficient."
Caroline Frankel
Two Locations, One More Planned
Caroline's Cannabis has established a strong presence with two locations in Massachusetts. To comply with the state's three-license limit, the business will place a strategic focus on optimizing operations and the customer experience for continued growth within the state.
Additionally, Caroline aims to expand retail services to include home delivery. "Our future goals consist of a third retail store location and expanding our retail services to include home delivery," Caroline explains. "Indica has always worked hard to meet my expectations and has continued to grow and evolve the platform as I expand into different license categories."
We look forward to continued, productive partnerships with Caroline’s Cannabis in the future!
